Cancel & Refund Policy
Cancellation Policy
We are here to help and give the best satisfaction to our customers and we understand the various scenarios where the products have been purchased and that you may want to cancel. We believe in helping our customers as far as possible, and has therefore a liberal cancellation policy. Under this policy :
We accept the cancellation but we request our buyer to please cancel the order before shipment is in dispatched condition. You would get the refund for the same.
Cancellations request will not be entertained if the orders have already been communicated to the shipper and they have initiated the process of shipping them. Customers can login to their account and check the delivery status of the product. There is no cancellation of orders placed under the Same Day Delivery category. No cancellations are entertained for those products that have been obtained on special occasions like Christmas, Diwali, other festivals and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
Return/Replacement Policy
Eligible Criteria for Product Return :
- If the product delivered is different from what was ordered or not as per the order specification.*
- If the product was found in a physically damaged condition or was found defective when package opened.*
- Beyond the above we do the easy replacement where we pay for the one-side shipment and buyer will have to borne the charges for shipping the product to us in case if the buyer cannot visit the service center
* A product will not be eligible for return if the customer is not happy with the look/sound quality of a defect free product, a physical damage not notified within 4 hours of receiving the product, an electrical surge or any damage caused by the customer/user. The cost of return shipping will be borne by the customer.
*In case of any product defect coming up within the 1st 10 days of invoice date then the product may be replaced basis the nature of the problem, however if the defect is minor then the product will be sent for repair. Any product defect notified after 10 days of invoice will not be eligible for a replacement.
We request you to follow the below mentioned steps for return/replacement of the product;
Step 1 : Write to us on support@swapitech.com mentioning the issue.
Step 2 : Please do not forget to send the invoice along with the email
Step 3 : After getting the confirmation over email, you will be asked to send the product to the given service center address.
Step 4 : The buyer needs to borne the charges for packing and shipping to the given address or can visit to the service center along with the product.**
Step 5 : Please share the AWB (tracking) details of the shipment on the same email thread.
Step 6 : After receiving, our engineers will check and do the needful or replace the product with another working model. Please remember in the replacement process there may or may not be the product packaging but it would be made sure that you receive the product in the most safest manner.
**The customer will be responsible for sending the defective/damaged product to the service centre and the charges will be borne by the customer itself, however while the product is sent back to the customer the charges will be borne by the merchant.
Refund Policy
Refund of a product is allowed only under the following circumstances:
- If the product delivery takes more time than promised (reasons like natural calamities, delay due to the logistics partners, unavailability of the customer, etc are covered under exceptions and a refund will not be entertained under such circumstances), then the customer can cancel the order and the full amount will be refunded back to the customer within 14 working days.
- We do not take any responsibility of a delay in refund because of the delays made by the bank, calamities or national holidays.
- A refund will not be initiated if the customer is not happy with the look/sound quality of a defect free product, a physical damage not notified within 4 hours of receiving the product, an electrical surge or any damage caused by the user.
Please note that depending on the situation, the amount may be refunded after deducting the bank and delivery charges.